Frequently Asked Questions
Everything you need to know about your next designer art piece.
How long does shipping take for limited edition releases?
Standard shipping typically takes 3-7 business days within the continental US. For highly anticipated limited edition drops, please allow an additional 2-3 days for processing due to high order volume.
What is your return policy on blind boxes?
To maintain the surprise and integrity of our collections, all blind box, blind mini-figure, and mystery item purchases are final sale and cannot be returned or exchanged once opened.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.
Can I cancel a pre-order?
Pre-orders can be cancelled for a full refund as long as the request is made before the item has entered the shipping process. Once a pre-order has shipped, our standard return policy applies.
What materials are used in your designer apparel?
Our apparel line is crafted from high-quality materials including premium heavyweight cotton, fleece, and durable synthetics, often featuring custom screen-printed graphics and embroidered details.
How can I verify the authenticity of my Kidrobot product?
All genuine Kidrobot products are sold through our official website or authorized retailers. Most items include specific branding, artist signatures on the packaging, and high-quality finishes unique to our production standards.